The entire PetWow team has no higher priority than the care and safety of our clients and their pets. While our full range of veterinary and pet grooming services are now available; nevertheless, in accord with state requirements, there are some changes relative to the way in which our services must be offered for the time being. Following are details concerning how PetWow will safely provide excellence in veterinary medicine and professional pet grooming during these unusual times:

Veterinary:

• All Veterinary services, including picking up medications, are curbside. 
• When you arrive at your PetWOW location, please call/text the number posted on the signage throughout our parking lots.
• A PetWOW team member at our front desk will contact you via text response or phone call to check you in for your appointment.
  • If arriving for an examination, a technician will call you once they are ready for your pet, and gather a brief history.
  • After the history has been gathered, your pet will be admitted to our building, where a PetWOW Veterinarian will examine him/her.
  • Requested work will be completed during this time, after which the veterinarian will call you and relay any relevant findings.
• Your pet will be brought back out to your vehicle and the front desk staff will call you to collect payment over the phone.

Grooming:

Morning Drop-Off:

• When arriving at your PetWOW location for a Grooming appointment, please proceed to line up in queue outside of the front door. Please look for an exterior sign that marks the start of the grooming line.
• Our team members will admit clients one at a time into our building, where they will admit your pet to our Grooming Facility.

Pick-Up:

• Once your pet’s groom and any requested veterinary work is completed, you will receive a call informing you that your pet is ready for pick up.
• When you arrive in your PetWOW location’s parking lot, please use the signs posted throughout the lot for curbside service.
  • There is a number to text and/or call that will reach out Front Desk staff.
• A PetWOW team member will collect payment and then bring your pet(s) out to your vehicle.

Mobile:

• Due to the current governmentally enforced restrictions on veterinary services, PetWOW employees are not allowed to enter client homes.

All Mobile appointments will be conducted in the mobile unit – client entry into the mobile unit is not permitted at this time.

We are closely following AVMA research and findings relative to COVID-19 and your pet. While it appears that pets may become carriers of the virus, they appear unable to transmit the virus to humans other than from the surface of their fur. For a deeper understanding of the relationship between  COVID-19 and your pet, please make use of the following link:  https://www.avma.org/resources-tools/animal-health-and-welfare/covid-19

PetWow team members are required to conduct a daily health and temperature check. “No-touch” laser thermometers will be available at our locations in order to make compliance with this requirement as easy as possible. Further,  PetWow team members who are exhibiting any of the symptoms of COVID-19 such as fever, dry cough, shortness of breath, etc. are being asked to remain home by PetWow management. Additionally, individual PetWow Site Managers are screening their respective teams for any team members who may have symptoms of COVID-19; when a team member appears to be ill, they are being asked to take a leave of absence. 

PetWow locations will be enforcing social distancing techniques at our Highland Heights and Florence locations as required by current state of Kentucky guidelines.  Currently, the state requires that veterinary care be conducted by way of curbside service only. Pet grooming drop-offs and pick-ups will occur through use of an entry room where clients will drop-off or pickup their pets.  

Multiple times each hour, our team will be using a cleaner that is certified to kill COVID – 19 to clean desks, benches, doorknobs, and other commonly used areas at our facilities to further reduce risk of viral spread. 

Additionally, All PetWow team members will be wearing masks.

After each appointment, doorknobs, benches, tables, walls, and other utilized surfaces will be disinfected.

We are instructing all team members to forgo handshakes and asking them to wash their hands multiple times throughout the day. please know that we do not wish to offend; we are simply looking out for your safety and the safety of our team – we will be happy to shake hands once this crisis has passed!

During this time while social distancing is especially critical, we highly encourage our clientele to take advantage of PetWow’s mobile pet care services, such as Home Veterinary Care, as well as our At-Home Pickup & Delivery Veterinary Care services! In order to protect our clients and our team members, we have made the following changes to the way in which such services will be provided during the COVID-19 crisis. 

During this time, all Home Veterinary Care appointments will proceed according to the following method: we will escort the pet to our Mobile Veterinary Unit and conduct all necessary work in the unit. However, clients will be asked to remain in their homes during the exam/services in order to maintain social distancing. The doctor and/or veterinary nurse will communicate with the client; either outside the veterinary vehicle, or by phone during and/or after rendering services. In addition, PetWow team members will perform extra cleaning on the surfaces of our vehicles between each appointment. 

For At-Home Veterinary Care Pickup & Delivery services, we will ask clientele to transfer their pet to the pickup driver on a leash or in a carrier, rather than handing the pet directly to the driver – again to assist in maintaining social distancing as far as possible. 

The only situation in which we will be unable to provide at-home services will be in the case of those clientele who have tested positive for COVID -19, or who have self-quarantined due to the presence of symptoms potentially related to the COVID-19 virus. This policy is designed to protect PetWow team members against viral spread. Once symptoms have passed, or a negative test result is secured, we will be happy to book an at-home appointment.