During this time while social distancing is especially critical, we highly encourage our clientele to take advantage of PetWow’s mobile pet care services, such as Home Veterinary Care, as well as our At-Home Pickup & Delivery Veterinary Care services! In order to protect our clients and our team members, we have made the following changes to the way in which such services will be provided during the COVID-19 crisis.
During this time, all Home Veterinary Care appointments will proceed according to the following method: we will escort the pet to our Mobile Veterinary Unit and conduct all necessary work in the unit. However, clients will be asked to remain in their homes during the exam/services in order to maintain social distancing. The doctor and/or veterinary nurse will communicate with the client; either outside the veterinary vehicle, or by phone during and/or after rendering services. In addition, PetWow team members will perform extra cleaning on the surfaces of our vehicles between each appointment.
For At-Home Veterinary Care Pickup & Delivery services, we will ask clientele to transfer their pet to the pickup driver on a leash or in a carrier, rather than handing the pet directly to the driver – again to assist in maintaining social distancing as far as possible.
The only situation in which we will be unable to provide at-home services will be in the case of those clientele who have tested positive for COVID -19, or who have self-quarantined due to the presence of symptoms potentially related to the COVID-19 virus. This policy is designed to protect PetWow team members against viral spread. Once symptoms have passed, or a negative test result is secured, we will be happy to book an at-home appointment.